At faridaflower customer satisfaction is our top priority. We take great pride in the quality and freshness of our flowers and strive to ensure that every order meets your expectations. If you are not completely satisfied with your purchase, we are here to help.
Returns and Refunds
Perishable Goods
Due to the perishable nature of flowers, we do not accept returns on any flower arrangements, bouquets, or live plants. However, if there is an issue with your order, please contact us immediately upon receipt.
Eligibility for Refunds
We offer refunds under the following circumstances:
Damaged or Wilted Flowers: If you receive flowers that are damaged or wilted, please contact us within 099995 59080, “24 hours” of delivery with a photo of the issue. We will provide a replacement or a full refund.
Incorrect Orders: If you receive an incorrect order please contact us within [number of hours, e.g., “24 hours”] of delivery. We will arrange for a replacement or a full refund.
Non-Delivery: If your order was not delivered on the specified date, please contact us within [number of hours, e.g., “24 hours”] after the scheduled delivery date. We will investigate and issue a refund if necessary.
Non-Refundable Situations
Color and Variety Variations: Flowers are natural products and slight variations in color and variety are to be expected. These variations are not eligible for refunds.
Delivery Delays Due to Incorrect Information: We are not responsible for delivery delays caused by incorrect or incomplete delivery information provided by the customer.
How to Request a Refund
To request a refund, please follow these steps:
Contact Us: Email us at info@faridabadflorists.com or call us at within 099995 59080 “24 hours” of receiving your order. Please include your order number and a description of the issue.
Provide Documentation: For damaged or wilted flowers, include a clear photo showing the problem.
Resolution: We will review your request and respond within If your refund is approved, we will process it promptly, and a credit will be applied to your original method of payment.
Exchanges
If you are not satisfied with your arrangement and prefer an exchange over a refund, please contact us within 099995 59080, “24 hours” of delivery. We will arrange for a replacement to be delivered to you.
Cancellations
Orders can be canceled under the following conditions:
Same-Day Orders: Same-day orders cannot be canceled due to the immediate processing and delivery.
Advance Orders: Advance orders can be canceled up to 099995 59080 “24 hours” before the scheduled delivery date. Please contact usatinfo@faridabadflorists.com or to request a cancellation.
Contact Us 099995 59080
If you have any questions about our refund and return policy, please contact us:
faridaflower
SCF 52, near police station,
Sector 15, Faridabad,
Haryana 121007
info@faridabadflorists.com
Thank you for choosing faridaflower. We appreciate your business and are committed to providing you with the best service possible.
